I am very angry with Mauritius Union.
I was involved in a (small) car accident on my way to a LUGM meeting a little more than one year ago.
And I am still waiting for the car to be repaired!
I was waiting at the traffic lights in Quatre-Bornes and a lady reversed her 4×2 from a perpendicular lane to the main road where I was and she hit the side of my stationary car with the rear of her vehicle.
I asked the lady to fill in the mutual consent form (constat Ã l’amiable) and we started doing that. But then when it came to signing the form, she changed her mind and became very nasty and, would you believe it, racist.
I kept my cool but I told her that I was going to the Quatre-Bornes police station to give a statement and that it was preferable for her to do the same.
We went there. The police assessed the situation and told the lady that she was wrong in her interpretation. We were asked a number of questions, asked to draw a sketch of the accident and we BOTH signed the statement. I was given a receipt to show to my insurance company.
The next day I went to Mauritius Union with the receipt which I dutifully gave to one employee after having filled some documents.
Then we waited. And waited. And waited. And waited. Until Christina wrote a post Mauritius Union: Peace of Mind? two weeks ago to describe the amateurish behavior of that company concerning our case.
At first, nothing happened.
Then on the 28th, Christina received a call from one Mauritius Union employee telling her that everything would be settled by the end of the week. We were delighted.
Then, the next day, someone else called and asked whether a police statement had been given at that time! We were taken aback but the guy said he would check (and, anyway, there was that police receipt which could only originate from, guess where?, yes, a police station)
Symptoms of neurosis
Just now, at 21:00 on 30 November 2007, yet another Mauritius Union employee called (why can’t they choose only one to deal with us?).
He insinuated that Christina had purposely deleted two comments he posted on her blog. Of course, the only reason why the comments weren’t appearing was that they were still in the moderation queue. Now they are both visible. And you can read Christina’s answer to those two comments.
That guy talked rudely to my wife. And this is not something I can tolerate. I took the phone and told him verbatim:
Me: Ki sanela toi?
Him: He told me his name.
Me: To pÃ© agace nou la.
I hung up with anger.
I’ve removed a number of comments. Read my last post for more information.
moi osi mo travail dan l’asirance mem bien bon pu toi si to pa ti conÃ© couma l’asirance Ã©tÃ© b aster tone conÃ©.
I would question the peace of mind as well .. I think these guys think that the world is stupid .. I’m brewing inside and awaiting the right moment to strike … Sumffin has to be done!!!!!!!!!!!!!
Imtiaz Mosaheb says
Same problem with Mauritius Union….only they refuse to cooperate and now I am going to take them to court. The employees are arrogant….I sense that Mauritius Union employees think that Mauritius Union is a powerful entity shielded from the rules of law. We shall see them in court shortly.
Nawaz Beeharry says
mo fine fair 1minor accident fine gagne plis ki 1ans mauritius union pencore paye moi pski bizin atan raport arbitrage
Avinash Meetoo says
You need to be patient… because, in the end, you do get your money :-)
I HAVE A CASE OF HIT AND RUN ON A SUNDAY…..STATEMENT GIVEN AT THE POLICE STATION AS IT WAS A SUNDAY THEY COULD TRACE THE OWNER OF THE CAR FROM THE REGISTRATION NO I GAVE THEM….I CALLED THE LADY ON THE NEXT DAY….SHE SEEMS TO BE UNAWARE OF IT…I ASKED HER TO GO AND CHECK HET CAR….SHE THEN CALLED ME BACK TO SAY THAT HER DAUGHTER WAS DRIVING….SHE AGREED TO MEET ME FOR AN ACCORD A L’AMIABLE AFTER 6 DAYS PRESUMING THERE WAS A CYCLONE….WHAT A FOOL I AM!
ON THE DAY FOR THE MEETING, SHE STARTED SAYING THAT I WAS N’T SUPPOSED TO CALL HER…IT’S THE POLICE DUTY AND AN ACCIDENT SHOULD HAVE REPORTED AFTER 4 HRS AND SO FORTH. SHE EVEN SAID SHE HAS MADE AN ENTRY AT HER NEAREST POLICE STATION AND I WOYLD HAVE TO COME THERE….I AGREED BUT THEN THOUGHT OF CALLING THE POLICE WHERE I REPORTED THE ACCIDENT SO FINALLY WE ALL MEY THERE….HER CAR WAS BRIGHTENING….WAS IT FRESHLY PAINT? THE MOTHER OF THE DAUGHTER WHO IS THE OWNER I GUESSED SAID THAT I COULDN’T MEET HER EARLIER BECAUSE OF MY WORK WHEN SHE WAS THE ONE SAYING THIS ON THE PHONE….THE POLICEMEN STARTED THE INSPECTION AND I DON’T KNOW WHAT HAPPENED THE DAUGHTER OF THE OWNER WHO IS SUPPOSED TO BE THE DRIVER CALLED HER BROTHER SO THEY WERE 4 IN ALL AND AFTER CONSULTATION WITH I DON’T KNOW WHOM….THE LADY DRIVER CALLED ME FOR AN ‘ACCORD A L’AMIABLE’…I WASTED A LOT OF TIME AND I MISSED AN IMPORTANT MEETING THAT DAY…STILL I THOUGHT THE PAINT EXPERT HAD THE PAINT ON MY CAR TESTED…
I THEREFORE SUBMITTED MY STATEMENT OF FACT TO MY INSSURANCE AND NOT HEARING FROM THEM AFTER 2 MONTHS….I WAS TOLD THAT THE CASE WAS CLOSED…I WAS ABOUT TO LET IT GO BUT THEN THOUGHT A LOT OF MONEY IS BEING PAID TO THE INSSURANCE COMPANY WHO IN TURN HAS TO PLAY ITS ROLE…
AFTER 2 TO 3 WEEKS WHEN I CALLED I WAS TOLD THAT NOTHING IS BEING DONE AND THAT NOW THE LADY DRIVER HAS REPORTED TO HER INSURANCE CO THAT IN HER OPINION SHE HAS DONE NO ACCIDENT AND WENT FURTHER TO GIVE A STATEMENT TO THE POLICE STATION THAT SHE FILLED THE ACCORD A L’AMIABLE WITH PRESSURE WHICH WAS PUT ON HER AND I ACCUSED HER OF HITTING MY CAR…..STRANGE THE PAINT OF THAT CAR IS STILL ON MY CAR AND DAMAGE HAS BEEN DONE BUT LIABILITY IS NOT BEING MET…IT’S NEARLY 4 MTHS NOW….WHAT DO I DO…WHAT IF THE M ATTER GOES TO THE TRIBUNAL….HOW MUCH TIME WILL IT TAKE…DO I REPAIR MY CAR IN THE MEANTIME?.WHAT ABOUT HER STATEMENT AT THE POLICE STATION? BECAUSE I’M BEING MADE THE CULPRIT NOW….
WILL I BE CALLED TO THE TRIBUNAL? I HATE BEING SUMMONED THERE OR IS BETWEEN THE TWO INSSURANCE COS…?